Return Policy/Order Policy

•RETURN POLICY•

Please read the following in regard to Rustik Shyanne Boutique’s return policy.

Please include a note with the following information:

• Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

• Time Frame: We must be contacted within 48 hours of the delivery date. Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.

• We do NOT offer exchanges.

• Original shipping fees are non-refundable & return shipping is the responsibility of the customer.

• Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

• All items must be returned in NEW condition. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for a return. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If the box is damaged in transit from not being wrapped/shipped properly, the return will not be accepted. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping.

• The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.

**Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.**

• To be eligible for a return, your item must be unused and in the same condition that you received it.

Defective Items: If you believe you received a defective item you must notify us by via email within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

We are not responsible for damages to clothing caused by improper care or handling.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse.

NOTE: Some leathers, cowhides and fabrics/patterns may vary. Please keep this in mind when placing an order, as we are not responsible for color/pattern variation.

• Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.

CANCELLATION POLICY: Once your order is placed, orders can CAN NOT be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.

• Returns sent in that do NOT meet the above criteria are subject to a 35% restocking fee OR subject to invoicing you to be shipped back to you.

• Refund Type: Store credit will be issued to the customers account for all accepted returns.

Please email us at rustikshyanneboutique@gmail.com to start the processing of your return!

• ORDER POLICY•

• ALL orders placed will be shipped in 3-5 business days (excluding weekends and holidays). Please be patient as this is a small business ran by 1 person! I can assure you, your order will be processed and filled as quickly as possible! Don’t hesitate to reach out with any questions you may have about your order!

Contact Us~

Email us for any questions and/or concerns at: rustikshyanneboutique@gmail.com